Work at Home Review: ModSquad

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ModSquad Wahtips

ModSquad is a work at home company that hires “Mods” for social media, email support, phone support, and chat support. These “Mods” are independent contractors which can be a pro or a con depending on your personal needs, you can learn more about independent contractors here. ModSquad had multiple big name companies that outsource business to them.

 

Job Description:

While working for ModSquad you will be referred to as a “Mod” you can work any combination of phone, email, chat, and social media support. One of the perks of ModSquad is your ability to work on multiple projects. Each project is a different company so you can mix up your day or week with different jobs.

 

Pay:

How much you are paid depends on the project and the type of work you do. Pay also depends on your position which consists of project managers, assistant project managers, tier 1, tier 2, social media support, etc. Pay is released monthly via direct deposit.

 

Hours:

Mods get to make their own hours, although, how many hours you work during the week/weekend depends on the project. While some may require only 10 hours a week another project may require 30 hours a week with 15 of those being weekend hours. Requirements change based on the needs of the project, if you aren’t needed they may reduce hours and if there is a higher need they may release more hours. It is easy to make ModSquad a full-time position if you have the right project or you can take on multiple projects to meet your needs.

 

Equipment:

Another perk about ModSquad is their flexibility when it comes to equipment. Unlike many other work at home companies, you can work from anywhere and use a laptop with wifi. This is a huge plus for people who can’t always be hardwired to a desktop in one room of the house. Working downstairs while the kids played in the living room was definitely a benefit to working with ModSquad. All of the equipment requirements are standard such as:

  • High-Speed Internet
  • Windows or Mac Desktop or Laptop
  • Headset for phone work, meetings, and training
  • Skype for meetings and to communicate with fellow contractors

When it comes to working on the phones, you will need a quiet area for obvious reasons. The best work to do if you can’t achieve the quiet you need for phones is chat, email, and social media support. Having two kids including a 5-month old baby made phones impossible for me, however, I had an easy time with the email and chat support.

 

Pre-Employment:

After applying for ModSquad you will go through a number of steps before being hired. The first step is a phone interview which was very casual and one of the easier interviews that I have experienced. After you pass the phone interview you are given a number of pre-employment paperwork to fill out and read over. One of the big documents is their non-disclosure agreement which I have read over and over to make sure I don’t break while writing this article. In case you were wondering why this review seems more general than others that I have written, this is why. Once the paperwork is all filled out you get a one on one training session/meeting with your manager, self-guided training, and, finally, group training. I thought that the training was handled well with my particular project, although, this information could change depending on the project you work on.

 

Working at ModSquad:

Overall, I enjoyed working at ModSquad very much and may continue to do so. The people who work there are very laid back and friendly, they hire all over the world so you get to meet people from different backgrounds, management is helpful, the software is easy to use, scheduling is easy and I never had an issue getting the hours that I wanted, and it was one of the more enjoyable work at home jobs that I got the opportunity to do.

To apply for ModSquad click here.

If you have any questions, feel free to contact me! If you have experience with ModSquad and have more to add, leave a comment below.

Also, if you work or have worked for a company and would like to write a review fill out the form in our careers section, I’m always looking for more writers!

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Amanda

Amanda

I am the owner and operator of wahtips.com! I have been working at home for over 10 years. Wahtips began with me sending emails to friends and people I met through social media explaining how to work at home along with links to legitimate companies. I have a 3 yr old son, a wonderful husband and a Shih Tzu puppy named Rosie.

9 thoughts on “Work at Home Review: ModSquad

  • Pingback: Work At Home: Social Media | Wahtips

  • October 28, 2016 at 11:53 pm
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    I have always wanted to find a job where I could use social media to earn a living. I do not have young children at home, but I do have 4 little dogs that randomly yap at any given time. Like you, I think the customer support through social media and emails would work perfectly for me.

  • October 26, 2016 at 8:13 pm
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    I have never heard of ModSquad before, but I do have experience being a Mod on a forum. I am definitely going to check more into this because I do enjoy this type of work.

  • October 24, 2016 at 3:17 pm
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    I applied for Mod Squad in the past but unfortunately never heard back from them. So the good news is that they are very selective. It’s unfortunate that I did not get the job but also somehow comforting that they won’t just hire everyone who applies. Along with the NDA, their extensive hiring process really helps to confirm the legitimacy of the site.

  • October 20, 2016 at 7:17 pm
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    This sounds like an interesting job. Are the hours set or can someone who works during the day do this in the evening? I’m curious as well as to what an example of a Mod job would be.

    • Amanda
      October 28, 2016 at 10:52 am
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      You generally make your own hours, some projects are 24/7 and some have certain operating hours. Most projects require that you work a certain amount of hours during the week and some require a certain amount of weekend hours. Every project is different and you can work more than one at a time to get the hours that you need.

      I can’t go into specifics with the companies that ModSquad works with, however, they deal with both large and small companies doing customer support, tech support, social media marketing, moderating social media pages, etc.

  • October 16, 2016 at 8:45 am
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    I’ve never heard of this company before. It sounds like you really enjoyed working for them. I know that you stated that you had to sign a disclosure agreement, so without going into the specifics, what are the projects about? Are you there to watch out for spam or conversations on sites that are inappropriate or do the projects entail something else completely?

    • Amanda
      October 28, 2016 at 10:48 am
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      There are a wide array of projects and each one is a little different. Some of them would require you to make social media marketing posts, moderating spam and answering customer questions through social media. Others would be regular customer support through social media, email tickets, phones, live chat, etc. Others might be technical support. It all depends on the project and the needs of the project. The project can be anything, really. There are many different companies that ModSquad works with.

      • October 28, 2016 at 5:07 pm
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        Thanks for clarifying that, Amanda. It sounds like a great job to be hired for as long as you can get in. I bet this is something that you wouldn’t want to let go of once you get hired into the company. I’ll definitely be looking into this one in the near future.

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